Tips / Gratuity
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Product Team
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Hi everyone!
We are excited to announce that Gratuity feature is now live and active on your account.
Please find more information and FAQ about gratuity here and we hope you will enjoy using it for your business: https://help.maroo.us/en/articles/8536735-gratuity-tips
Product Team
Merged in a post:
Tip section please
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Stacy
Many of us would REALLY like a tip section. It could be with the final payment. Please add this feature!
Jamie Pratt
Hi! This is awesome, i just received a small tip from a client! Does it appear after they pay or before they pay? I tried to test it on an invoice to my own email address and I didn't see an option to tip. Thanks team!!
Product Team
Jamie Pratt: just wanted to make sure we close the loop on this. Following our chat last week, we are going to create 2 options for your clients:
- send tips right after they made the invoice payment (picture 1)
- any point in time from their contact list (picture 2)
One question we are chatting internally - should we offer a prompt to clients to tip only after they made the last payment on the invoice or after any payment? Example here can be invoice containing 3 payment milestone, spread over 12 months. Would you like clients to be offered tipping dialog after every payment (we are worried it can annoy people) or only after the last 3rd payment milestone is made?
Jamie Pratt
Product Team: (realized I received a Dubsado tip at the same time as the tip email and mixed them up, ha)
I love the option to tip after any payment. I don’t think that a small gratuity feature would be annoying!
Product Team
Hi everyone! We are currently working on adding tips to Maroo list of features and were wondering, what's your take around who pays the processing fees on tips? As you can imagine, whether its a tip or invoice payment, processing companies still charge for that - hence we were wondering how do you see the processing fees on tips.
Our logic was that by passing on the processing fees on clients business will reduce probability for the client to tip. Which is why our initial idea was to just assess the fees from the business. But after running this idea by some of you, we got various feedback, hence curious what to everyone else thinks on this subject. Let us know in the comments to this post 👇👇👇
Demi Mabry
Product Team: I would say I would take on the processing fees for the tip!
Tammi Camp
Product Team: I think the option to do either is best.
My opinion is that if the client is already okay paying the processing fee add whatever else into it wouldn’t make a difference to them:
Dawn Walsh
Product Team: however it’s paid is how the tip should process. So if they are paying with a card and just adding the tip, it’s added to the card transaction and their fee. Or are you on the backend going to make it process differently? But even then they are paying the fee and might not even notice the processing difference because they will have a fee anyways from
Whatever payment they are making so they can pay the fee too.
Jamie Pratt
Product Team: I am okay with paying the processing fees! Agreed that if they have an option that’s great but I don’t mind at all. Whatever makes it easy for the client!
Product Team
Dawn Walsh: in case the client is adding a tip as not part of the invoice but separately, how would you see this scenario?
Product Team
Tammi Camp: thanks for your reply, Tammi! We were a bit concerned that clients do pay processing fees on gross invoice amount, but when asked to do so on tip (which is optional) that might turn people down while we actually want to simplify the process and remove any friction for your clients to add gratuity to you
Tammi Camp
Dawn Walsh: yes! This!
Tammi Camp
Product Team: I think adding the tip should all be in the same process… I’m not sure what it looks like on their end… but for example, using dubsado or honeybook if they want to add it in it should just be filled in on the same form… and then the processing fee be configured on the bottom after the full total is shown. Is that able to happen?
Dawn Walsh
Product Team: Are they though? Normally that happens after a wedding is over and they are mailing me a check or asking for my Venmo. Im not sending them something separate to receive a tip on my own accord. Honestly I dont use maroo for ach anymore because of the fees now and going through Dubsado is only $5. So I would rather go that route. But if Im accepting it on a cc payment they are paying through Maroo then I will have them pay the additional fee.
Product Team
in progress
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Stacy
I agree!!! Really need this option otherwise we can be out of a tip!
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Sara Abdulaziz
Love this!
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Stacy
Agreed!
Demi Mabry
Came here to ask this! Please please please roll this out soon!!!
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Avery Earl
AGREED!
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